--- title: "India Password Reset on RCS: staying aligned with DLT Registration in 2026" description: "Manufacturing teams in India face a common challenge: password reset failures. When employees or customers struggle to reset their passwords… Start free today." canonical: https://crm-messaging.cloud/blog/india-password-reset-on-rcs-staying-aligned-with-dlt-registration-in-2026/ markdown: https://crm-messaging.cloud/blog/india-password-reset-on-rcs-staying-aligned-with-dlt-registration-in-2026/index.md published: 2026-09-27T04:32:38.786Z author: "CRM Messaging" country: "India" industry: "Manufacturing" channel: "RCS" usecase: "Password Reset" --- # India Password Reset on RCS: staying aligned with DLT Registration in 2026 ## Introduction Manufacturing teams in India face a common challenge: password reset failures. When employees or customers struggle to reset their passwords, it leads to increased support requests, decreased productivity, and a negative user experience. One effective approach to addressing this issue is using Rich Communication Services (RCS) for password reset. This playbook will guide you through the process of implementing RCS for password reset in India, highlighting its benefits, real-world examples, and compliance considerations. ## Why RCS fits transactional Password Reset RCS offers a more engaging and interactive way to communicate with users compared to traditional SMS. With RCS, you can send rich media, such as images, videos, and carousels, making it easier for users to understand and complete the password reset process. Additionally, RCS provides a more secure and reliable way to send one-time passwords (OTPs), reducing the likelihood of failed OTPs. In India, where mobile penetration is high, RCS is a suitable channel for transactional communication, including password reset. ## What real teams did Several companies in India have successfully implemented RCS for password reset. Here are a few examples: ### Tata Motors * **Objective**: Reduce password reset failures and improve user experience for their employees and customers. * **Channel**: RCS, with a fallback to SMS for users without RCS support. * **What they did**: Implemented an RCS-based password reset system, sending interactive messages with OTPs and password reset instructions. * **Results**: Reported a significant reduction in password reset failures and an improvement in user satisfaction. * **Learnings**: + Use RCS to send interactive and engaging messages that simplify the password reset process. + Implement a fallback mechanism to ensure users without RCS support can still receive password reset instructions. + Monitor user feedback and adjust the password reset workflow accordingly. ### HDFC Bank * **Objective**: Enhance security and reduce support requests related to password reset. * **Channel**: RCS, with additional support for other messaging channels. * **What they did**: Developed an RCS-based password reset system, utilizing rich media and interactive messages to guide users through the process. * **Results**: Saw a decrease in support requests and an improvement in user engagement with the password reset process. * **Learnings**: + Leverage RCS to provide a secure and reliable way to send OTPs and password reset instructions. + Offer multiple channels to cater to different user preferences. + Continuously monitor and evaluate the effectiveness of the password reset workflow. ### Mahindra & Mahindra * **Objective**: Streamline the password reset process for their employees and improve overall productivity. * **Channel**: RCS, with integration with their existing CRM system. * **What they did**: Implemented an RCS-based password reset system, using interactive messages and OTPs to facilitate the process. * **Results**: Reported an increase in employee productivity and a reduction in password reset-related support requests. * **Learnings**: + Integrate RCS with your existing CRM system to create a seamless and efficient password reset workflow. + Use RCS to send personalized and interactive messages that cater to individual user needs. + Regularly review and refine the password reset process to ensure it remains effective and user-friendly. ## How the program works end-to-end To implement an RCS-based password reset system, you'll need to integrate your CRM system with a messaging platform. Here's an overview of the process: 1. User requests a password reset: The user initiates a password reset request, which triggers a workflow. 2. OTP generation: The system generates an OTP and sends it to the user via RCS. 3. User receives OTP: The user receives the OTP and enters it to complete the password reset process. 4. Password reset confirmation: The system confirms the password reset and updates the user's account information. ## Compliance notes for India In India, it's essential to comply with the Telecom Regulatory Authority of India (TRAI) regulations and DLT Registration requirements for transactional traffic. DLT Registration is a mandatory process for all entities sending transactional messages, including password reset messages. Ensure you register your entity and obtain the necessary approvals before sending transactional messages via RCS. ## Cost / ROI considerations The cost of implementing an RCS-based password reset system will depend on your specific requirements and the messaging platform you choose. By reducing password reset failures and support requests, you can expect a return on investment from your RCS-based password reset system. ## Pros and cons Here's a summary of the pros and cons of using RCS for password reset: | Pros | Cons | | --- | --- | | Interactive and engaging messages | Requires DLT Registration and TRAI compliance | | Secure and reliable OTP delivery | May require additional infrastructure and support | | Reduced password reset failures | Can be more expensive than traditional SMS | ## Field-tested best practices To ensure the success of your RCS-based password reset system, follow these best practices: * Use interactive and engaging messages to simplify the password reset process. * Implement a fallback mechanism for users without RCS support. * Monitor user feedback and adjust the password reset workflow accordingly. * Integrate your CRM system with your messaging platform for a seamless workflow. * Ensure DLT Registration and TRAI compliance for transactional traffic. ## FAQ ### What is DLT Registration, and why is it necessary? DLT Registration is a mandatory process for all entities sending transactional messages in India. It ensures that messages are sent from registered entities and helps prevent spam and fraudulent activities. ### How do I ensure TRAI compliance for my RCS-based password reset system? To ensure TRAI compliance, you must register your entity and obtain the necessary approvals. You should also ensure that your messaging platform is TRAI-compliant and follows the regulatory guidelines for transactional traffic. ### Can I use RCS for other transactional messages, such as account updates and notifications? Yes, RCS can be used for various transactional messages, including account updates, notifications, and more. Its interactive and engaging nature makes it a suitable channel for transactional communication. ### How do I integrate my CRM system with a messaging platform for password reset? To integrate your CRM system with a messaging platform, you can use the support team to determine the best approach for your organization. ### What is the typical ROI for an RCS-based password reset system? The ROI for an RCS-based password reset system will depend on your specific requirements and the messaging platform you choose. However, by reducing password reset failures and support requests, you can expect a return on investment. ### Can I use other channels, such as WhatsApp and SMS, for password reset? Yes, you can use other channels, such as WhatsApp and SMS, for password reset. However, RCS offers a more engaging and interactive way to communicate with users, making it a suitable channel for transactional communication. ### How does RCS improve user experience for password reset? RCS provides a more interactive and engaging way to communicate with users, making it easier for them to understand and complete the password reset process. ## Conclusion Implementing an RCS-based password reset system can reduce password reset failures and improve user experience. By following the best practices and compliance guidelines outlined in this playbook, you can create a seamless and efficient password reset workflow. --- *India messaging often needs DLT registration and TRAI-aware workflows. For compliance and setup guidance tailored to your use case, [reach out to a CRM Messaging expert](https://crm-messaging.cloud/contact/).* ## Related Resources - [Scaling transactional Multi-factor Authentication on Voice with Zoho CRM across Manufacturing in India (2026)](/blog/scaling-transactional-multi-factor-authentication-on-voice-with-zoho-crm-across-manufacturing-in-india-2026/) - [shorter support resolution time: Manufacturing Onboarding with WhatsApp in India (2026)](/blog/shorter-support-resolution-time-manufacturing-onboarding-with-whatsapp-in-india-2026/) - [shorter support resolution time: Travel Review Collection with RCS in India (2026)](/blog/shorter-support-resolution-time-travel-review-collection-with-rcs-in-india-2026/) - [A practical 2026 guide to Event Reminders via RCS in Zoho CRM for India Travel](/blog/a-practical-2026-guide-to-event-reminders-via-rcs-in-zoho-crm-for-india-travel/) - [India Payment Reminder on RCS: staying aligned with DLT Registration in 2026](/blog/india-payment-reminder-on-rcs-staying-aligned-with-dlt-registration-in-2026/) - [CRM Messaging pricing](/pricing/) - [WhatsApp Business API](/whatsapp-business-api/) - [Text Messaging (SMS & RCS)](/) - [Email Marketing](/email-marketing-automation/) - [Calling / VOIP](/voip-services/) - [API Documentation](/docs-category/api-documentation/)