Have you ever been stuck in a never-ending chat thread with a support agent, trying to explain a complex problem with text alone? The back-and-forth can be frustrating, slow, and often leads to a simple question: “Can we talk on the phone?” But that means leaving the app, finding a phone number, and starting the… Continue reading The Power of a Single Conversation: Why In-App Calls Are the Future of Customer Support
The Power of a Single Conversation: Why In-App Calls Are the Future of Customer Support
