Tag: omnichannel engagement

Airlines worldwide are using everything from social media to SMS and live chat to reach customers on their favorite channels, making travel smoother and building customer loyalty. Here’s a look at some of the top airlines leading the charge in omnichannel engagement and what other airlines can learn from their success. 1. LATAM Airlines 2.… Continue reading How Airlines Are Nailing Omnichannel Engagement – And What Others Can Learn