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Text Messaging In USA: Everything You Wanted To Know


Country Summary

Country nameUnited States
ISO codeUS
RegionNorth America
Two Way SMS SupportSupported
Dialing code1

To send and receive SMS in USA, you need a sender ID, credits and user license. Sender ID for USA can be long code, short code and toll free number. 

Long code and toll free number are used for general usecases while short code is used for higher volume messaging. Please talk to our expert before choosing type of sender ID.

Short Code – Shortcodes are ideal for marketing messages, any form of bulk messaging, or messages containing URLs. The regulations for US shortcodes will be provided to you once your application is approved.

Long Code & Toll Free Numbers- These sender IDs are typically used for sending person-to-person communication like appointment reminders, alerts, and announcements. That means you may use it to send messages to customers, employees, and other individuals with an interest in your business.


SMS Pricing

SMS pricing is based on the destination and type of message you’re sending. Text messages are charged 1 credit per segment of 160 characters outgoing SMS.

Outgoing SMS price per credit- $0.018

Outgoing MMS price per credit- $0.072

Incoming SMS price- Free

Incoming MMS price- Free

1 Long Code price – $2/month (Good for 1 SMS per second)

1 Toll-Free  price – $5/month (Good for 3 SMS per second)

1 Dedicated Short Code price- $2000/month (100 SMS per second)

SMS Carrier fee per outgoing SMS segment -$0.005 


Compliance Guidelines


Text Messaging Cloud customers, including their end-users and clients, must comply with applicable laws and regulations. Several U.S. telecommunications providers assess fees for non-compliant A2P traffic, which Text Messaging Cloud will pass on to you. To date T-Mobile is the first U.S. telecommunications provider to announce non-compliance fees for violations of its Code of Conduct; if additional U.S. providers announce non-compliance fees, we will inform you accordingly via these guidelines.

T-Mobile non-compliance fees are as follows:

10DLC Long Code Messaging Program Evasion: Any program/campaign that is found to be using techniques such as snowshoeing or unauthorized number replacement will be charged a $1,000 pass-through fee.

Content Violation: T-Mobile reserves the right to impose a $10,000 pass-through fee for each instance of content violating the T-Mobile Code of Conduct that is sent by the same entity. This includes SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) violations, spam, phishing, and messaging that meets the Severity 0 violation as defined in the CTIA Short Code Monitoring Handbook. All Non-compliance costs will be passed on to customers.

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Text Messaging in USA: Everything You Wanted to Know

Text messaging is now a mainstream marketing channel and it continues to grow as more and more people have adopted smartphones. With the growing popularity of text message marketing in the U.S., many businesses have decided to incorporate SMS marketing into their overall digital marketing strategy. From small e-commerce retailers to large B2C companies, virtually all business types now employ text messaging for communication, customer engagement, and other functions. In the U.S., text message marketing is a very effective way to reach your customers. There are more than 230 million cell phones in the country, which means there’s no shortage of people to communicate with.

Text messaging allows you to reach users on their own time, day or night. It also allows you to send messages directly to their cell phones, as opposed to emailing them as an attachment or calling them during business hours. Text messaging is also 100% mobile, so it doesn’t require recipients to have a PC at home or a landline phone for them to receive the information you’re trying to deliver.


Flag of United States of America


The great thing about text message marketing is that it’s as easy to start with as it is difficult to stop once you’ve got the ball rolling. By far, text message marketing strategies are the most favorite and reliable tactics used by businesses. Businesses can easily build their customer base using these strategies and nurturing them over some time.


Overview of text messaging marketing


In the USA, text messaging marketing is an effective tool that allows you to promote a brand or product through automated and personalized messages to a mobile audience. Text marketing is growing. It’s an easy way for small business owners to build their customer list and keep in touch with customers. The text message marketing industry in the U.S. has grown as consumers have come to expect mobile communication from businesses, and now there are many options for small business owners looking to get started with text message marketing. Taco Bell was the first brand to use SMS marketing. Its campaign included sending a text message to a particular phone number to get a coupon sent back. Today, people can also opt-in to receive texts from brands they like, or they can opt-out if they no longer want texts from that company.

  • Sending offers, discounts, and freebies
  • maintaining contact list
  • Generating reports
  • Analyzing response rates
  • Scheduling text message delivery
  • Reminding and notifying customers
  • Set automated responses
  • Creating polls, contests, and surveys
  • Delivering better customer service


Sending offers, discounts, and Reminders


Text message marketing should always be about providing your customers with value. They will appreciate receiving discounts and offers on products they are interested in, so offer them these deals via text message. Call to Action: When using text messages in your business marketing strategy, make sure to include a call to action (CTA). The CTA should be short and sweet, but should also tell your customer exactly what they need to do next. For example, “Visit our website here” or “Download our app here”.


Maintaining Contact List


Texting is the most convenient and fastest way of marketing. It’s also a great way to maintain contact lists. Since people are on their phones all day long, they can easily reply to your messages with just a few taps.

The best part about text message marketing is that it allows you to send out automatic direct answers or auto-responses. When individuals text you, your device will automatically send back an automated response. You can pre-set it for a simple saying like “Thanks for reaching out! I’ll get back to you shortly.”

With this feature, you can avoid being bombarded with texts and calls during business hours. You can even customize your responses depending on what time of the day they get in contact with you. For example, if someone reaches out to you in the morning, your device could be programmed to send them an automated response informing them that you’re busy at work but will get back to them as soon as possible.


Generating Reports


Text messaging has become an important part of everyday life for many people. It is used for a variety of purposes and a wide range of industries have adopted this technology for business and personal use. Text message marketing is one particular application of this technology. Texting is the most convenient and fastest way of marketing. It’s also a great way to generate reports. Since people are on their phones all day long, they can easily reply to your messages with just a few taps.


Analyzing Response Rate


With this feature, you can avoid being bombarded with texts and calls during business hours. You can even customize your responses depending on what time of the day they get in contact with you. For example, if someone reaches out to you in the morning, your device could be programmed to send them an automated response informing them that you’re busy at work but will get back to them as soon as possible.


Scheduling Text Message Delivery


In the world of marketing, texting is becoming a more and more important part. As consumers become more and more comfortable with using their texting plans for marketing purposes, the opportunities for businesses to reach their customers through this medium have increased dramatically. You can schedule text message delivery for any time of day, including weekends, which makes texting an incredibly convenient way to market your business. The best time to send out texts is during peak hours, which are typically between 8 am and 5 pm Monday through Friday. Customers who receive your texts during these hours are more likely to respond.


Reminding and notifying customers


Text message marketing is an effective tool for business and personal communication. Text messages can be used to send information about an upcoming event, publicity for a product or service, or to notify customers of order confirmations and shipping information. The convenience of receiving text messages instantly on your cell phone has made this method of communicating with customers a popular choice among companies. However, there are important details to consider when choosing the best way to schedule text message delivery.


Set automated responses


If you can set up an automated response system that still allows customers to talk with a real person when they need to, go for it. But be aware that customers can be very frustrated when they’re sent into voicemail hell or worse yet, directed to an email address that doesn’t exist when they want to ask important questions or give feedback about the purchase.


Creating polls, contests, and surveys


Creating automated responses helps in various business situations. The first situation is to create an automated response when you receive an email from a customer or a prospect. This can be used to direct them to a particular web page, answer questions they have, or do anything else that you want to do with the person’s email. Creating automated responses can be used in contests and polls. You can set up a poll or contest on your website so that people have to fill out some information, and then automatically enter them in the contest or poll.

You can also create an automated response for sending newsletters out to your subscribers. This way you don’t have to worry about manually sending out newsletters every week or two weeks, but instead let the software do all the work for you. Setting up automated responses is easy and won’t take much time at all once you get into it. The only thing you need is a computer with internet access and a website that has email capabilities built into it.


Delivering better customer service


Delivering better customer service starts with sending personalized emails. But when you’re busy, it can be a challenge to send individualized responses for every email. Try these tips for setting up automated responses that sound more human than an automated system would. Adding this feature to your customer service software can help you deliver a better level of service. Automating responses will allow you to focus on solving more complex problems and answering questions that might require a greater level of input or thought.

The automated response capability will help you with general inquiries, complaints, feedback, and issues that are easily resolved by simply responding with the correct information. This will free up your time for more pressing matters.


The benefits of text message marketing in the USA


Text message marketing is the latest trend in the marketing industry. Every business, whether big or small, should employ this technique. Text message marketing isn’t just about sending text messages to your subscribers. It’s about making use of technology to reach out to your customers and enhancing your customer experience in the United States of America. There are many benefits of text message marketing in the USA and other countries as well. These benefits include:

  1. Low Cost: Since text messages can be sent to large groups of people at once, they have a much lower cost than other forms of advertising.
  2. Fast Results: It is possible to see success in a short time frame. While direct mail may take months or even years to bring results, it is possible to imagine results with text message marketing within weeks or even days.
  3. Personal Presence: Text messages can be sent quickly and directly to your customers’ cell phones. This helps build a personal relationship that can help with sales later on down the road.
  4. Easy to Track: With text message marketing, you will know exactly how many people open your text messages and how many respond to them when compared to other types of media such as print ads or TV commercials.
  5. Targeted Ads: With text message marketing, you can send ads only to those who want them instead of wasting money on those who do not care about them at all.
  6. Reliable Technology: Text messaging has been around for well over a decade now, so it is very reliable and consistent when compared with newfangled technologies such as email and social networking sites.


How to succeed with text message marketing in the USA


One of the biggest benefits of text message marketing is that it allows you to reach your audience at a low cost. Text message marketing is a very cost-effective way of reaching potential customers. As well as this, an SMS allows you to create a link between you and your customer.

Text message marketing can help you:

Create a buzz around your product or service: You can create a buzz around your product or service by sending an attractive and informative text message to your subscribers. This will make them curious and urge them to try out your product or service. The more they receive these texts, the more they will trust you, and thus purchase from you.

Stay connected with customers: You can send out valuable offers and important information through text message marketing, which will help you stay connected with customers in the USA. This will increase their loyalty to you as well as their revenue.

Promote new products or services: With the help of text messaging, you can send promo codes and discount coupons to customers by simply sending a text message over a mobile phone in the United States of America. These messages are read almost instantly by subscribers and thus people will not hesitate in purchasing from you.

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