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Why SMS is the Perfect Channel?

In today’s fast-paced world, businesses need to communicate with their customers quickly and efficiently to keep up with the competition. That’s why CRM messaging has become such a vital part of modern business operations. By using messaging to communicate with customers, businesses can provide personalized experiences that keep customers engaged and satisfied. While there are many messaging channels available, SMS is the perfect channel for CRM messaging. In this article, we’ll explore the benefits of using SMS for CRM messaging and why it’s the best choice for your business.

  • High Open Rates

One of the main advantages of SMS is its high open rates. In fact, according to a study by Mobile Marketing Watch, SMS messages have a 98% open rate, compared to just a 20% open rate for emails. This means that SMS messages are much more likely to be seen by customers, making it an ideal channel for CRM messaging.

  • Quick and Direct

SMS messages are also quick and direct, making them ideal for time-sensitive communication. Unlike emails, which may get lost in a cluttered inbox, SMS messages are delivered directly to a customer’s phone, where they can be easily read and responded to. This is especially important for businesses that need to reach customers quickly, such as those in the healthcare or finance industries.

  • Mobile-Friendly

In today’s mobile-first world, SMS is the perfect channel for CRM messaging because it’s mobile-friendly. Most customers have their phones with them at all times, which means that they can receive and respond to SMS messages no matter where they are. This makes it easy for businesses to communicate with customers on the go and provide real-time updates and information.

  • Personalized Messaging

Another benefit of SMS for CRM messaging is its ability to provide personalized messaging. With SMS, businesses can send targeted messages to specific groups of customers based on their interests and behaviors. This not only improves the customer experience but also increases the likelihood of conversion and retention.

  • Automation Capabilities

Finally, SMS also offers automation capabilities, making it easy for businesses to send personalized messages to customers at scale. By using automation tools, businesses can set up targeted messaging campaigns that deliver the right message to the right customer at the right time. This helps to improve the efficiency of CRM messaging and frees up valuable resources for other areas of the business.


SMS is the perfect channel for CRM messaging due to its high open rates, quick and direct delivery, mobile-friendliness, personalized messaging capabilities, and automation tools. By using SMS to communicate with customers, businesses can provide a personalized experience that keeps customers engaged and satisfied, ultimately leading to improved retention rates and increased revenue. If you’re not already using SMS for CRM messaging, now is the time to start.

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