Today’s customers don’t stick to one communication channel—they bounce between WhatsApp, email, voice calls, SMS, live chat, and social media. If your business isn’t ready to handle all of these seamlessly, you’re already falling behind. That’s why forward-thinking companies are investing in omni channel call center solutions—a game-changer for modern customer engagement. 🧩 What Is… Continue reading Why Every Business Needs an Omni Channel Call Center And How to Set It Up
Comparing SMS vs Email Marketing in Canada: Which Wins for Your Business?
The Great Debate: SMS or Email? In the fast-paced world of digital marketing, Canadian businesses face a major decision: SMS or email? Both channels have unique strengths, but choosing the right one (or the right mix) can make or break your marketing strategy. With Canada’s mobile penetration soaring past 70% and email still ruling professional… Continue reading Comparing SMS vs Email Marketing in Canada: Which Wins for Your Business?
