This guide outlines CRM Messaging’s current capabilities for using custom SMS sender IDs, known as Alphanumeric Sender ID, across various countries worldwide. An Alphanumeric Sender ID allows for the sender of an SMS message to be identified by a name or brand, rather than a traditional phone number. This feature is pivotal for businesses and organizations aiming to enhance brand recognition and trust in SMS communications.
Important Notice
- Registration Requirement: In certain countries, before utilizing an Alphanumeric Sender ID, registration with the local telecommunications authority or service provider is necessary. These countries are marked “Registration Required” in the country list below. Failure to register may result in lower delivery quality or the complete blocking of messages by local carriers due to strict filtering practices.
Alphanumeric Sender ID Support by Country
The following table provides a comprehensive list of countries and the status of Alphanumeric Sender ID support. Please note, the registration process and requirements may vary by country, and in cases where registration is necessary, it is advised to initiate this process well in advance of your planned SMS campaign.
| Country | Alphanumeric Sender ID Supported? |
|---|---|
| Afghanistan | Yes – Registration Required |
| Albania | Yes |
| Algeria | Yes |
| American Samoa | Yes |
| Andorra | Yes |
| Angola | Yes |
| Anguilla | Yes |
| Antigua & Barbuda | Yes |
| Argentina | Yes |
| Armenia | Yes – Registration Required |
| Aruba | Yes |
| Australia | Yes – Registration Required |
| Austria | Yes |
| Azerbaijan | Yes |
| Bahamas | No |
| Bahrain | Yes |
| Bangladesh | Yes – Registration Required |
| Barbados | Yes |
| Belarus | Yes – Registration Required |
| Belgium | No |
| Belize | Yes |
| Benin | Yes – Registration Required |
| Bermuda | Yes |
| Bhutan | Yes |
| Bolivia | Yes |
| Bosnia and Herzegovina | Yes |
| Botswana | Yes |
| Brazil | Yes – Registration Required |
| Brunei | Yes |
| Bulgaria | Yes |
| Burkina Faso | Yes |
| Burundi | Yes |
| Cambodia | Yes – Registration Required |
| Cameroon | Yes – Registration Required |
| Canada | No |
| Cape Verde | Yes |
| Cayman Islands (UK) | No |
| Central African Republic | Yes |
| Chad | Yes |
| Chile | No |
| China* | No |
| Colombia | No |
| Comoros | Yes |
| Congo (Republic of the Congo) | Yes – Registration Required |
| Congo (Democratic Republic of the Congo) | Yes |
| Cook Islands | Yes |
| Costa Rica | No |
| Croatia | Yes |
| Cuba | Yes – Registration Required |
| Cyprus | Yes |
| Czech Republic | Yes – Registration Required† |
| Denmark | Yes |
| Djibouti | Yes |
| Dominica | Yes |
| Dominican Republic | No |
| Ecuador | No |
| Egypt | Yes – Registration Required |
| El Salvador | No |
| Equatorial Guinea | Yes |
| Estonia | Yes |
| Ethiopia | Yes – Registration Required |
| Falkland Islands | Yes |
| Faroe Islands | Yes |
| Fiji | Yes |
| Finland | Yes |
| France | Yes |
| French Guiana | No |
| French Polynesia | Yes |
| Gabon | Yes |
| Gambia | Yes |
| Georgia | Yes |
| Germany | Yes |
| Ghana | Yes – Registration Required |
| Gibraltar | Yes |
| Greece | Yes |
| Greenland | Yes |
| Grenada | Yes |
| Guadeloupe & Martinique | Yes |
| Guam | No |
| Guatemala | Yes |
| Guernsey | Yes |
| Guinea | Yes – Registration Required |
| Guinea-Bissau | Yes – Registration Required |
| Guyana | Yes |
| Haiti | Yes |
| Honduras | Yes |
| Hong Kong | Yes – Registration Required |
| Hungary | No |
| Iceland | Yes |
| India | No |
| Indonesia | Yes – Registration Required †††††† |
| Iran | Yes – Registration Required |
| Iraq | Yes |
| Ireland | Yes |
| Isle of Man | Yes |
| Israel | Yes – Registration Required only for companies based in Israel that plan to send more than 30,000 SMS per month. (Not required if company is not based in Israel or if doing less than 30,000 SMS per month) |
| Italy | Yes |
| Ivory Coast (Côte d’Ivoire) | Yes – Registration Required |
| Jamaica | Yes |
| Japan | Yes |
| Jersey | Yes |
| Jordan | Yes – Registration Required |
| Kazakhstan | Yes – Registration Required†† |
| Kenya | Yes – Registration Required |
| Kosovo | Yes |
| Kuwait | Yes – Registration Required ††††††† |
| Kyrgyzstan | Yes |
| Laos (Lao People’s Democratic Republic) | Yes |
| Latvia | Yes |
| Lebanon | Yes |
| Lesotho | Yes |
| Liberia | Yes – Registration Required |
| Libya | Yes |
| Liechtenstein | Yes |
| Lithuania | Yes |
| Luxembourg | Yes |
| Macau (PRC) | Yes |
| Macedonia | Yes |
| Madagascar | Yes |
| Malawi | Yes |
| Malaysia | No |
| Maldives | Yes |
| Mali | Yes |
| Malta | Yes |
| Martinique | Yes |
| Mauritania | Yes |
| Mauritius | Yes |
| Mayotte | Yes |
| Mexico | Yes – Registration Required. Minimum 1,000 SMS per month. |
| Moldova | Yes |
| Monaco | Yes |
| Mongolia | Yes |
| Montenegro | Yes |
| Montserrat | Yes |
| Morocco | Yes – Registration Required |
| Mozambique | Yes |
| Myanmar | Yes – Registration Required |
| Namibia | Yes |
| Nauru | No |
| Nepal | Yes – Registration Required |
| Netherlands | Yes |
| Netherlands Antilles | Yes |
| New Caledonia | Yes |
| New Zealand | No |
| Nicaragua | No |
| Niger | Yes |
| Nigeria | Yes – Registration Required |
| Norway | Yes |
| Oman | Yes – Registration Required |
| Pakistan | Yes |
| Palestine | Yes |
| Panama | No |
| Papua New Guinea | Yes |
| Paraguay | No |
| Peru | No |
| Philippines | Yes – Registration Required |
| Poland | Yes |
| Portugal | Yes |
| Puerto Rico | No |
| Qatar | Yes – Registration Required |
| Réunion | Yes |
| Romania | Yes – Registration Optional ††††††††† |
| Russia | Yes – Registration Required †††† |
| Rwanda | Yes – Registration Required |
| Samoa | Yes |
| San Marino | Yes |
| Sao Tome and Principe | Yes |
| Saudi Arabia | Yes – Registration Required for non-Saudi Arabia-based companies |
| Senegal | Yes |
| Serbia | Yes – Registration Optional ††††† |
| Seychelles | Yes |
| Sierra Leone | Yes |
| Singapore | Yes – Registration Required |
| Slovakia | Yes |
| Slovenia | Yes |
| Solomon Islands | Yes |
| Somalia | Yes |
| South Africa | No |
| South Korea | No |
| South Sudan | Yes – Registration Required |
| Spain | Yes |
| Sri Lanka | Yes – Registration Required |
| St. Kitts and Nevis | Yes |
| St. Lucia | Yes |
| Saint Vincent and the Grenadines | Yes |
| Sudan | Yes – Registration Required |
| Suriname | Yes |
| Swaziland | Yes – Registration Required |
| Sweden | Yes |
| Switzerland | Yes |
| Syria | No |
| Taiwan | No |
| Tajikistan | Yes |
| Tanzania | Yes – Registration Required |
| Thailand | Yes – Registration Required |
| Timor-Leste (East Timor) | Yes |
| Togo | Yes |
| Tonga | Yes |
| Trinidad and Tobago | Yes |
| Tunisia | Yes – Registration Required only for companies based in Tunisia that plan to send more than 30,000 SMS per month. (Not required if company is not based in Tunisia or if doing less than 30,000 SMS per month) |
| Turkey | Yes – Registration Required |
| Turkmenistan | Yes |
| Turks and Caicos Islands | Yes |
| Uganda | Yes – Registration Required |
| Ukraine | Yes |
| United Arab Emirates | Yes – Registration Required |
| United Kingdom | Yes |
| United States | No |
| Uruguay | No |
| Uzbekistan | Yes |
| Vanuatu | Yes |
| Venezuela | Yes – Registration Required |
| Vietnam | Yes – Registration Required |
| Virgin Islands (British Virgin Islands) | Yes |
| Yemen | Yes |
| Zambia | Yes – Registration Required |
| Zimbabwe | Yes |
Registration and Fees
Certain countries not only require registration but also impose a fee for the registration process. These fees may be one-time or recurring, and the specifics are subject to change based on local regulations and policies. Here are a few examples:
- Czech Republic: Monthly fee of $30.00 USD for Sender ID registration.
- Kazakhstan: Monthly fee of $250.00 USD for Sender ID registration.
- Russia: Monthly fee of $230.00 USD for Sender ID registration (currently paused).
- Indonesia: One-time fee of $25.00 USD for domestic customers. No fees for international customers.
Notes on Specific Countries
- China: For messages to China, it’s recommended to also register the message body template.
- Saudi Arabia: Registration is mandatory for companies not based in Saudi Arabia.
- Romania: Optional registration with a one-time fee of $760.00 USD.
Additional Information
- In countries where registration is mandated, an international CRM Messaging long code must be used as the “From” parameter, not a local/domestic long code.
Support and Feedback
For additional support or to initiate the registration process for your Alphanumeric Sender ID, please log in to your CRM Messaging account and contact our support team. If you’re unable to log in, you can submit a ticket for assistance.
This guide aims to be as accurate as possible; however, regulations and support capabilities are subject to change. Always consult with CRM Messaging support for the most current information and guidance.
