Using workflows, you can send automated SMS in your drips, notifications, and alerts use cases using workflow Messaging Cloud actions. This action work with Contact, Company, Deals and Tickets.
Step 1:Go to workflows, and define your enrolment trigger criteria and choose action “Send SMS/WhatsApp” to triggers SMS or WhatsApp.
Step 2: Review workflow and run it, it will automatically send SMS/WhatsApp for contacts enrolled in the workflow.
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Act On Incoming SMS Text
Messaging cloud has SMS triggers that can be used to trigger action in the workflow. For eg., you can collect OPT-ins if your participants reply “YES” keyword, then simply add all those contacts to a list.