International Support for Alphanumeric Sender ID

This guide outlines CRM Messaging’s current capabilities for using custom SMS sender IDs, known as Alphanumeric Sender ID, across various countries worldwide. An Alphanumeric Sender ID allows for the sender of an SMS message to be identified by a name or brand, rather than a traditional phone number. This feature is pivotal for businesses and organizations aiming to enhance brand recognition and trust in SMS communications.

Important Notice

• Registration Requirement: In certain countries, before utilizing an Alphanumeric Sender ID, registration with the local telecommunications authority or service provider is necessary. These countries are marked “Registration Required” in the country list below. Failure to register may result in lower delivery quality or the complete blocking of messages by local carriers due to strict filtering practices.

Alphanumeric Sender ID Support by Country

The following table provides a comprehensive list of countries and the status of Alphanumeric Sender ID support. Please note, the registration process and requirements may vary by country, and in cases where registration is necessary, it is advised to initiate this process well in advance of your planned SMS campaign.

Country	Alphanumeric Sender ID Supported?
Afghanistan	Yes – Registration Required
Albania	Yes
Algeria	Yes
American Samoa	Yes
Andorra	Yes
Angola	Yes
Anguilla	Yes
Antigua & Barbuda	Yes
Argentina	Yes
Armenia	Yes – Registration Required
Aruba	Yes
Australia	Yes – Registration Required
Austria	Yes
Azerbaijan	Yes
Bahamas	No
Bahrain	Yes
Bangladesh	Yes – Registration Required
Barbados	Yes
Belarus	Yes – Registration Required
Belgium	No
Belize	Yes
Benin	Yes – Registration Required
Bermuda	Yes
Bhutan	Yes
Bolivia	Yes
Bosnia and Herzegovina	Yes
Botswana	Yes
Brazil	Yes – Registration Required
Brunei	Yes
Bulgaria	Yes
Burkina Faso	Yes
Burundi	Yes
Cambodia	Yes – Registration Required
Cameroon	Yes – Registration Required
Canada	No
Cape Verde	Yes
Cayman Islands (UK)	No
Central African Republic	Yes
Chad	Yes
Chile	No
China*	No
Colombia	No
Comoros	Yes
Congo (Republic of the Congo)	Yes – Registration Required
Congo (Democratic Republic of the Congo)	Yes
Cook Islands	Yes
Costa Rica	No
Croatia	Yes
Cuba	Yes – Registration Required
Cyprus	Yes
Czech Republic	Yes – Registration Required†
Denmark	Yes
Djibouti	Yes
Dominica	Yes
Dominican Republic	No
Ecuador	No
Egypt	Yes – Registration Required
El Salvador	No
Equatorial Guinea	Yes
Estonia	Yes
Ethiopia	Yes – Registration Required
Falkland Islands	Yes
Faroe Islands	Yes
Fiji	Yes
Finland	Yes
France	Yes
French Guiana	No
French Polynesia	Yes
Gabon	Yes
Gambia	Yes
Georgia	Yes
Germany	Yes
Ghana	Yes – Registration Required
Gibraltar	Yes
Greece	Yes
Greenland	Yes
Grenada	Yes
Guadeloupe & Martinique	Yes
Guam	No
Guatemala	Yes
Guernsey	Yes
Guinea	Yes – Registration Required
Guinea-Bissau	Yes – Registration Required
Guyana	Yes
Haiti	Yes
Honduras	Yes
Hong Kong	Yes – Registration Required
Hungary	No
Iceland	Yes
India	No
Indonesia	Yes – Registration Required ††††††
Iran	Yes – Registration Required
Iraq	Yes
Ireland	Yes
Isle of Man	Yes
Israel	Yes – Registration Required only for companies based in Israel that plan to send more than 30,000 SMS per month. (Not required if company is not based in Israel or if doing less than 30,000 SMS per month)
Italy	Yes
Ivory Coast (Côte d’Ivoire)	Yes – Registration Required
Jamaica	Yes
Japan	Yes
Jersey	Yes
Jordan	Yes – Registration Required
Kazakhstan	Yes – Registration Required††
Kenya	Yes – Registration Required
Kosovo	Yes
Kuwait	Yes – Registration Required †††††††
Kyrgyzstan	Yes
Laos (Lao People’s Democratic Republic)	Yes
Latvia	Yes
Lebanon	Yes
Lesotho	Yes
Liberia	Yes – Registration Required
Libya	Yes
Liechtenstein	Yes
Lithuania	Yes
Luxembourg	Yes
Macau (PRC)	Yes
Macedonia	Yes
Madagascar	Yes
Malawi	Yes
Malaysia	No
Maldives	Yes
Mali	Yes
Malta	Yes
Martinique	Yes
Mauritania	Yes
Mauritius	Yes
Mayotte	Yes
Mexico	Yes – Registration Required. Minimum 1,000 SMS per month.
Moldova	Yes
Monaco	Yes
Mongolia	Yes
Montenegro	Yes
Montserrat	Yes
Morocco	Yes – Registration Required
Mozambique	Yes
Myanmar	Yes – Registration Required
Namibia	Yes
Nauru	No
Nepal	Yes – Registration Required
Netherlands	Yes
Netherlands Antilles	Yes
New Caledonia	Yes
New Zealand	No
Nicaragua	No
Niger	Yes
Nigeria	Yes – Registration Required
Norway	Yes
Oman	Yes – Registration Required
Pakistan	Yes
Palestine	Yes
Panama	No
Papua New Guinea	Yes
Paraguay	No
Peru	No
Philippines	Yes – Registration Required
Poland	Yes
Portugal	Yes
Puerto Rico	No
Qatar	Yes – Registration Required
Réunion	Yes
Romania	Yes – Registration Optional †††††††††
Russia	Yes – Registration Required ††††
Rwanda	Yes – Registration Required
Samoa	Yes
San Marino	Yes
Sao Tome and Principe	Yes
Saudi Arabia	Yes – Registration Required for non-Saudi Arabia-based companies
Senegal	Yes
Serbia	Yes – Registration Optional †††††
Seychelles	Yes
Sierra Leone	Yes
Singapore	Yes – Registration Required
Slovakia	Yes
Slovenia	Yes
Solomon Islands	Yes
Somalia	Yes
South Africa	No
South Korea	No
South Sudan	Yes – Registration Required
Spain	Yes
Sri Lanka	Yes – Registration Required
St. Kitts and Nevis	Yes
St. Lucia	Yes
Saint Vincent and the Grenadines	Yes
Sudan	Yes – Registration Required
Suriname	Yes
Swaziland	Yes – Registration Required
Sweden	Yes
Switzerland	Yes
Syria	No
Taiwan	No
Tajikistan	Yes
Tanzania	Yes – Registration Required
Thailand	Yes – Registration Required
Timor-Leste (East Timor)	Yes
Togo	Yes
Tonga	Yes
Trinidad and Tobago	Yes
Tunisia	Yes – Registration Required only for companies based in Tunisia that plan to send more than 30,000 SMS per month. (Not required if company is not based in Tunisia or if doing less than 30,000 SMS per month)
Turkey	Yes – Registration Required
Turkmenistan	Yes
Turks and Caicos Islands	Yes
Uganda	Yes – Registration Required
Ukraine	Yes
United Arab Emirates	Yes – Registration Required
United Kingdom	Yes
United States	No
Uruguay	No
Uzbekistan	Yes
Vanuatu	Yes
Venezuela	Yes – Registration Required
Vietnam	Yes – Registration Required
Virgin Islands (British Virgin Islands)	Yes
Yemen	Yes
Zambia	Yes – Registration Required
Zimbabwe	Yes

Registration and Fees

Certain countries not only require registration but also impose a fee for the registration process. These fees may be one-time or recurring, and the specifics are subject to change based on local regulations and policies. Here are a few examples:

• Czech Republic: Monthly fee of $30.00 USD for Sender ID registration.
• Kazakhstan: Monthly fee of $250.00 USD for Sender ID registration.
• Russia: Monthly fee of $230.00 USD for Sender ID registration (currently paused).
• Indonesia: One-time fee of $25.00 USD for domestic customers. No fees for international customers.

Notes on Specific Countries

• China: For messages to China, it’s recommended to also register the message body template.
• Saudi Arabia: Registration is mandatory for companies not based in Saudi Arabia.
• Romania: Optional registration with a one-time fee of $760.00 USD.

Additional Information

• In countries where registration is mandated, an international CRM Messaging long code must be used as the “From” parameter, not a local/domestic long code.

Support and Feedback

For additional support or to initiate the registration process for your Alphanumeric Sender ID, please log in to your CRM Messaging account and contact our support team. If you’re unable to log in, you can submit a ticket for assistance.

This guide aims to be as accurate as possible; however, regulations and support capabilities are subject to change. Always consult with CRM Messaging support for the most current information and guidance.